refund policy
At DESERT PLANET TOURISM LLC, we strive to provide the best possible experience for our customers. Please read our refund policy carefully before making a reservation.
- Online Reservation Refunds
- Refunds for cancellations made within 24 hours of the booking are eligible for a full refund.
- Refund requests made after 24 hours of the booking will not be processed.
- Tour Cancellation Refunds
- Cancellations made at least 24 hours prior to the tour date are eligible for a full refund.
- Cancellations made less than 24 hours before the tour date are non-refundable.
- Refunds After the Tour
- Once the tour has been completed, no refunds will be issued under any circumstances.
- Non-Refundable Payments
- Payments for special packages, discounted offers, and promotional deals are non-refundable once the booking is confirmed.
- Process for Refunds
- Refund requests must be submitted via email to [your email address] with proof of payment and booking details.
- Refunds will be processed within 7-14 business days to the original payment method.
- Exceptional Circumstances
- In rare cases, such as tour cancellation due to unforeseen circumstances (e.g., extreme weather or operational issues), a rescheduling option or full refund will be provided at our discretion.
Contact Us
For any inquiries about our refund policy, please contact us:
- Email: [email protected]
- Phone: +971-543-945-912