At DESERT PLANET TOURISM LLC, we strive to provide the best possible experience for our customers. Please read our refund policy carefully before making a reservation.
Online Reservation Refunds
Refunds for cancellations made within 24 hours of the booking are eligible for a full refund.
Refund requests made after 24 hours of the booking will not be processed.
Tour Cancellation Refunds
Cancellations made at least 24 hours prior to the tour date are eligible for a full refund.
Cancellations made less than 24 hours before the tour date are non-refundable.
Refunds After the Tour
Once the tour has been completed, no refunds will be issued under any circumstances.
Non-Refundable Payments
Payments for special packages, discounted offers, and promotional deals are non-refundable once the booking is confirmed.
Process for Refunds
Refund requests must be submitted via email to [your email address] with proof of payment and booking details.
Refunds will be processed within 7-14 business days to the original payment method.
Exceptional Circumstances
In rare cases, such as tour cancellation due to unforeseen circumstances (e.g., extreme weather or operational issues), a rescheduling option or full refund will be provided at our discretion.
Contact Us
For any inquiries about our refund policy, please contact us:
